payment cant be completed due to regulations message when answering a request to pay

[tekjunkie]

I was making a purchase from a company in China and i received the message "payment cant be completed due to regulations"

i dont know why and the vendor does not know why

[PayPalMichelleW]

Hi @tekjunkie,

Welcome to the Community!   I am sorry to hear about the trouble you have been experiencing with your account.  For this situation, I would suggest you contact us to provide additional details.  To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.  I hope this helps.

Thank you,

MichelleW