payment cancelled

[kaadaasita]

I purchased an item online. For awhile it said pending. Now it says cancelled. I did not cancel item. But yet I tracked package and should be here today. Why does it say transaction cancelled. Payments come from my paypal and any difference through the bank.  What do I do about this. I don't want that company to file a complaint that I'm defrauding them.  

[PayPal_Tricia]

Hi @kaadaasita, 

I'm sorry to hear of the concern with this payment. Generally, when the status of a payment changes, an email update is sent. I recommend checking for an email from us. If you have received an email about this payment, I recommend reaching out to us directly so we can look further into this. You can reach a PayPal specialist directly at paypal.com/contactus for additional assistance. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal.

Thanks, 
PayPal_Tricia