no refund appearing

[Chotoz]

I bought an item and I received a message from PayPal saying there was a refund, and it shows the refund transaction but there no money in either of my PayPal or Visa Card. Help me there to resolve this. Because PayPal is showing a message of a refund whilst there is no money showing

[sharpiemarker · Accepted solution]

@Chotoz 

https://www.paypal.com/zw/smarthelp/article/i-want-a-refund.-how-do-refunds-work-faq3248