my bank sent sms for payment but that payment i cant not see on paypal account and on seller page

dogytech
Contributor
Contributor

Some time ago I made a purchase from a site where through a link from the paypal site I made a payment for the products I purchased as a message, it appeared that the purchase had been rejected and it seems as if no payment was made either on the site or on its page paypal however i have received an sms message from my bank that the payment has been made

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PayPal_AshleyM
Moderator
Moderator

Hi @dogytech,

 

Oh no! This should hopefully just be an authorization for the transaction which will be released after the processing is cancelled. If not, you'll want to reach out to your financial institution to explain and request a refund for the payment. I hope the issue is resolved soon!

 

- Ashley M


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