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mr macdonald

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New Community Member

mr macdonald

ive had a email from paypal saying that a refund due to to has cleared but it is not showing in my paypal account or in my bank account. i paid for the item straight from my visa debit account but the buyer refunded back to pay pal saying refund to original source but nothing there  any ideas anybody thanks

 

1 REPLY 1
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Esteemed Advisor

Re: mr macdonald

@mc55ter 

 

If you funded the original payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212




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Kudos / Solution appreciated.
I do not work for Paypal.