money sent to wrong address

yanarits
New Community Member

Hi all, need some advice. Someone sent me money to my previous email address no longer associated with paypal. What do i do in this situation? Can the person cancel transaction? Or can i still receive it somehow?

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @yanarits

 

Welcome to our Community Forums! That's a great question. If the sender still has a "Cancel" button on their side, the transaction should be able to be cancelled. Another option you have is to try to readd and reconfirm that old email address. If you do not have access to that email address anymore, your best bet is to look into cancelling it from the sender's end. 

 

Have a great one!

 

 - Jon K


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