money receieved but no address or option to print label

[Kristenruiz20]

I sold several items today (under $20) and a few of the buyers say "money received" but there is no option to print out a label and there is no address to send item to either 

[kernowlass · Accepted solution]

@Kristenruiz20

Could they have sent the money using the gift ie friends / family option? If they did then you would not get an address as its not a payment for goods?