lost transaction

mazua
Contributor
Contributor

Hey there, bit of wierdness. Bought this thing off ebay and paid with my card. The debit shows up on my bank account as 'paypal' not 'seller x'. But my paypal account has no record of the transaction. Of course, item undelivered. So now seller wants paypal reciept? And then on ebay it just says item paid. Is this a scam? Can someone tell me whats happening. Much appreciation in advance.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mazua 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.
However your seller may have processed that payment using their Paypal 'card reader' and so Paypal would show on your bank or card statement.

If that is not the case then contact customer services AND your card issuer to query the transactions.


Advice is voluntary.
Kudos / Solution appreciated.
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