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issuing partial refund?

needcoffee247
Contributor

issuing partial refund?

Haven't done this in ages.  I overcharged a buyer for shipping, and would like to issue a credit for the difference.  There doesn't seem to be a "partial refund" choice, when I go to the buyers purchase ... only "Refund" appears.  Afraid if I choose "Refund" ... it will automatically refund the entire amount.

 

Appreciate any expert guidance!

 

Tks!!

 

 

1 REPLY 1
Madhubala1
PayPal Employee

Re: issuing partial refund?

Hi @needcoffee247 

Thank you for your post

I can understand that you are trying to make a partial refund. We are suggesting you to clear the caches/cookies and try to follow the below steps using click here

I hope this helps. 
Madhubala1