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issue with old debit card linked

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issue with old debit card linked

hello Paypal Team, Last month i bought a camera from ebay seller from japan, i paid it with my old debit MasterCard  linked to my paypal account. a few weeks after that i unlinked my old MasterCard because i lost it and order a new MasterCard and linked to my paypal now. a month after that, I found a problem with the camera and the seller agreed to do a return and refund, after I returned the camera, the seller send the refund money to my paypal account and it says will be refunded to my old MasterCard which is i dont use it now, the card is gone. how can I get the funds back to may account or back to my new MasterCard Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: issue with old debit card linked

@adidh

 

If both old and new debit cards belong to the same bank or card account then the refund should still go through ok.

But the seller has no choice as if they issue a refund it returns to the card used to pay in the first place.

If the card is not linked to the same account then you would need to contact your old card issuer to recover the refund.


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Kudos / Solution appreciated if I helped you.
4 REPLIES
Volunteer Advisor

Re: issue with old debit card linked

@adidh

 

If both old and new debit cards belong to the same bank or card account then the refund should still go through ok.

But the seller has no choice as if they issue a refund it returns to the card used to pay in the first place.

If the card is not linked to the same account then you would need to contact your old card issuer to recover the refund.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: issue with old debit card linked

@kernowlass
Yes my new debit Mastercard is linked to the same bank account as my old debit Mastercard, 
the problem is I still can't see any funds come to my bank account till now.
it makes me confused little bit cause I am going to use the money to pay my study loans 

Anyway Thank you so much for your respond

Volunteer Advisor

Re: issue with old debit card linked

@adidh

 

If you funded the original Paypal payment to the seller with a debit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).





Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: issue with old debit card linked

@kernowlass

Hi again, Yesterday before I posted here, I was sending an email to Paypal customer service to explain all the situation,

then I just got reply this afternoon and they told me I should get in touch with the card issuer (which is my bank) to know how to access the refund money.

do you think I should go to my bank?,  even my new debit card is linked to the same bank account as my old one, or should I just wait until a week or more.

Thank you