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I sold an item on Ebay on the 17th of January, it instantly said that it had been paid for so I sent the item,
I waited the 21 days Ebay said it would take for the funds to clear. After that amount of time I discovered no money in my account. I went into my Ebay and noticed in the sale of the item a completely different Paypal address was listed. Not an old one, just a random email that had nothing to do with me. Potentially I was logged in on a public computer or something, but I doubt it.
Anyway, the buyer has not responded and looks like he never will. Doesn't speak English and lives in macedonia. Ebay said its nothing to do with them and aren't able to help.
Paypal have claimed its up to the buyer to reverse those funds and send them to my real paypal, although that is clearly not possible.
This seems to be some kind of paradox that I am stuck in and nothing can be done about it. The amount was $1568 so it is completely devastating and has destabilised my life significantly.
Any help would be much appreciated.
I think your eBay account or listing got hacked. I mean how else would a PayPal email address you don't recognize get into the listing? So the funds went into this unknown PayPal account and you didn't check your PayPal account to see if the funds (pending or available) are there which I think everyone should do and not just believe emails or what the buyer said in eBay messages that they paid. For that amount of money, can't afford not to check before shipping.
Once someone pays, a matching transaction should appear somewhere in your PayPal account whether subject to eBay or PayPal hold otherwise, you've not been paid. If you had checked and discovered there is no money, then you would have reported the hacking to eBay and they would notify the buyer that the eBay account is hacked and have the buyer file a dispute to get their funds back. You would have had your item still and the buyer do what they need to do to get their money back from this unknown PayPal account.
PayPal can't do nothing really because they just can't know who to believe. It didn't happen at PayPal but on eBay (PayPal and eBay are separate companies now for 4/5 years). They can't go in and take this money unless the buyer disputes it. I am not sure what language Macedonian people speak but look it up on google and use google translate to communicate with the buyer.