how work the refund with guest account?

adine6458
New Community Member

i cant find my refund. i have a ticket id and a transaction id but costumer care dont respond and i dont know how to find it. can someone help with some info? thanks

 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@adine6458 

 

Were you told a refund was issued? Then check the bank account or card account used to pay to look for the refund. Also try reaching out to PayPal via Twitter or Facebook with the receipt ID from the PayPal email receipt/or transaction ID if you have it to check if refund was issued.

 

Refunds to bank accounts can take several days and to cards, take up to a week, to 30 days.


Kudos & Solved are greatly appreciated. 🙂
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