Hi,
Thank you for reaching out to us.
If your email address is already confirm and verified there are other factors that payment may be put on hold/unavailable
Such as:
- The payment you received may be considered unusual for your selling pattern
- Your account was inactive for a while
- We found an unusual change in selling price of this transaction
- You’re selling an item that can potentially cause dissatisfaction with customers
- We noticed you only recently started selling outside of eBay, so your history with us as an off-eBay seller is quite short
Why does PayPal do this?
Delaying funds availability is a common industry practice we implement to help ensure the safe and secure use of PayPal by both buyers and sellers. We do this to ensure there is enough money in your PayPal account to resolve any issues that may arise with your account such as disputes. The money still belongs to you. It’s just temporarily not available to use, until your buyer has received the item they ordered in the condition promised.
When will I have access to my funds?
If there aren't any issues with your transaction, such as a customer filing a dispute, the payment will become available within 21 days.
How can I get access to my funds faster?
If you are experiencing delayed funds availability, here are some shipping tips that may help make your payment available sooner:
- If you provide tracking information (UPS, USPS, or FedEx) and we can confirm delivery, your payment should be available one day after we can confirm the delivery date.
- Pending payments are generally released one day after we can confirm delivery, but sometimes the delivery information takes a bit longer to update. Please note that pending payments can’t be released before you meet these requirements.
- Buyers can also confirm that they have received the item, which will release the payment immediately. This option is only available if buyers paid for the item with their PayPal account.
Here's how to confirm you've received an item:
- Click Activity at the top of the page.
- Find and click the original payment for the item.
- Click Confirm receipt.
- Click Yes to confirm that you received the order.
***Not all purchases require receipt confirmation.
- If you fulfill the order, but don’t provide any shipping information, your payment should be available after 21 days, as long as your buyer doesn’t report any issues with the transaction.
Hope this helps. Stay safe.
