having problems with a refund

[joana39]

hi..i made a purchase from maribeaux nurseries and never got the item so they refunded my money to paypal where i had paid for it..its quite a while now since then and i never received my refund in either my paypal balance or in my debit card where the money is taken out of...i write to paypal and all i get is a message that it automated to everyone..they say i have a message in the message center but i go there and there's no message..it says there's a message and in the middle of the page is an envelope but nothing happens when i click on it..can someone help me with this..the price in mention is $34.90...

[kernowlass]

@joana39 

Did the refund show in your paypal transaction history, did you get a paypal email to say a refund had been issued?

How long since you got the email?

[joana39]

hi, no the refund has not shown in my paypal acct or my debit card acct...yes, i got an email from paypal on the 7th of october that the refund went thru and was in my paypal acct but it isn't..

[kernowlass]

@joana39 

If you funded the original payment to the seller from your bank account or a card then once marked refunded it will automatically go back to that bank account or card. Paypal say allow 30 days although its normally much quicker than that, country dependent.

[joana39 · Accepted solution]

hello again, i just want to say thank you to all who helped me with this...since its only a few days since i got that email from paypal, i'll wait a while and if i don't receive it at all, i'll write to you again..at one time, when a payment was refunded, it went right into your acct. i guess that's changed..