had a refund from a merchant on 23rd feb its still pending

kempmy
New Community Member

asked a merchant for a refund as I paid by paypal it is being return via paypal however this was feb 23 and it is still pending I have rung up both parties and have been told its on its way as I use paypal a lot I cannot understand the length of time this has taken please help  

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1 REPLY 1

PayPal_Siobhan2
Moderator
Moderator

Hi kempmy,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

For more information on a refund status and why your refund may be pending please review this link -  Refund Status

 

- Siobhan

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