Hi @mariegonce,
I'm sorry to hear that a friend is unable to send you a payment. I'm not familiar with any process that would ask for a gift card number in order to send a payment. Is your friend certain that they're on the official PayPal site making the payment? If they're on a fake site, that may explain why they're being prompted to supply a gift card to take actions. If it is a fake site, they should make sure not to provide any personal information like credit card numbers or passwords.
I hope this helps!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
