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eBay purchaser Changes mind when money is in Pending. What are charges for me?

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New Community Member

eBay purchaser Changes mind when money is in Pending. What are charges for me?

Hi everyone. I sold a bike on eBay and the buyer has paid the money into my Paypal account, where it sits in Pending. However he was today told he has lost his job. If I agree for him to cancel the deal, will I still have to pay the £25 charge to PayPal ? If not how  much would I be out of pocket. Thank you. 

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Esteemed Advisor

Re: eBay purchaser Changes mind when money is in Pending. What are charges for me?

@Cadwatta 

 

Ask the buyer to formally request a cancelation at eBay:

 

Cancel an order you made within the last hour

If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. Here’s how:

  1. Go to Purchase history and find the order you want to cancel.
  2. From the More actions dropdown, select Cancel this order.
  3. Select Submit.

We’ll send your request to the seller and ask them to confirm whether they agree to the cancellation. If the seller agrees, we’ll then send a confirmation of cancellation to both your registered email address and your eBay Messages.

 

Cancel an order you made more than an hour ago

If it’s been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here’s how:

  1. Go to Purchase history and find the order you want to cancel.
  2. From the More actions dropdown, select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

 

Then you can either agree to cancel the order or decline the cancellation request.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: eBay purchaser Changes mind when money is in Pending. What are charges for me?

@Cadwatta 

 

Ask the buyer to formally request a cancelation at eBay:

 

Cancel an order you made within the last hour

If you made your purchase within the last hour, you can ask the seller to cancel your order as long as they haven’t sent it yet. Here’s how:

  1. Go to Purchase history and find the order you want to cancel.
  2. From the More actions dropdown, select Cancel this order.
  3. Select Submit.

We’ll send your request to the seller and ask them to confirm whether they agree to the cancellation. If the seller agrees, we’ll then send a confirmation of cancellation to both your registered email address and your eBay Messages.

 

Cancel an order you made more than an hour ago

If it’s been more than an hour since your purchase, you need to contact the seller and ask them to cancel it for you. Here’s how:

  1. Go to Purchase history and find the order you want to cancel.
  2. From the More actions dropdown, select Contact seller.
  3. Choose Request to cancel this order, then Contact the seller.
  4. Explain to the seller why you need to cancel, and select Send.

 

Then you can either agree to cancel the order or decline the cancellation request.


Kudos & Solved are greatly appreciated. 🙂

View solution in original post