eBay payments not coming through to paypal

[Kathryn60]

My buyers from eBay are paying for goods via paypal but I am not receiving the payments. It is saying on eBay awaiting payment. My buyers are saying they are receiving an hourglass with a message saying payment needs to be accepted by me. I have trawled through paypal and there is nothing on there which says accept payment. Has anyone else experienced this and if so how do I fixed it please.

[kernowlass]

@Kathryn60 

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

[Kathryn60]

Thank you for your reply, I did what you said and my listings have an old email address. Is there anyway to change all my listings without doing it individually and do you know how I can now receive payments from my customers.

[kernowlass · Accepted solution]

@Kathryn60 

You can't change an email address on finished or ongoing auctions.

You would need to edit the ongoing ones.

Then make sure when you start listing again the correct one shows.

You can check by going to your my ebay > account TAB > paypal account in the list on the left > then under buying and selling change BOTH of the email addresses.

AS FOR GETTING PAYMENT..............

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.


Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.


Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467