eBay Transaction, Page Doesn't Exist

dragongirl675
Contributor
Contributor

Hello, so I sold something on eBay, I got email saying it was paid from the buyer, when I go to click on PayPal transaction, I log into my PayPal and it says Oops, That Page Doesn't Exist. Any clue what that means?

Login to Me Too
4 REPLIES 4

CosmicHentai
New Community Member

I'm supposed to be getting a refund but when I click the link and sign in to paypal it also gives me a Oops! Page not found

Login to Me Too

PayPal_Cristina
Moderator
Moderator

Hi CosmicHentai,

 

Thank you for your post and welcome to our Community Help Forum!

 

I am sorry about your issue. Please contact us by clicking 'Help & Contact' at the bottom of the PayPal homepage so that we can look into this further. You may reach out to us on Facebook or Twitter.

 

I hope this helps.

 

Cristina

Login to Me Too

Bigboy6667
Member
Member
That doesn’t help at all, there’s no transaction for me to click in my paypal account but it says my buyer paid and shows that I purchased the shipping labels.
Login to Me Too

lenki
Contributor
Contributor

Fixed this issue. There was a discrepancy between my eBay account email and my PayPal email. One was suffixed with `@gmail.com` and the other `@googlemail.com`; as soon as I aligned the PayPal email address with the eBay email I could view the transaction. Hope that helps. 

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.