didnt get money after sale and delivery of items

dasher_234
New Community Member

hello community

sold 2 watches on ebay .the watches were delivered to the buyers and i dont see the money transfer in my paypal account

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@dasher_234 

 

If you did not see a record of payment(s) at all in your PayPal account activity, check if your payment email address is correct on eBay.

 

To view the email address used in your eBay listing:

  1. Log in to your eBay account.
  2. Click My eBay at the top of the page.
  3. In the ‘Sell’ section, click Sold.
  4. Find the item and click the item name to go to the item sold page. The email address the payment was sent to will be at the top of the listing.
  5. If you don’t see the email address here, under ‘Additional Options’, click Sell Similar.
  6. Go to the section 'Decide how you'd like to be paid'. The email where the payment was sent to will be pre-filled.

Also check if your PayPal email address is confirmed, or perhaps you may have been a victim of spoof PayPal emails saying that payment was received and when it wasn't. Never ship until you see a record of payment in your PayPal account.

 

Contact customer service and ask them to check if you have any incoming payments not showing up for some reason:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Or contact via social media:

Facebook (Israel): https://www.facebook.com/PayPalIsrael/

Twitter (Israel): @PayPal_Israel

 

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal 

 


Kudos & Solved are greatly appreciated. 🙂
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