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New Community Member


I am having trouble connecting my PayPal with my Depop account. Every time I try to link my PayPal account to my Depop, it says "sorry, we weren't able to set up preapproved payments at this time" and to "return to merchant."


Re: depop

Hi @abbyhanne,


Do you happen to have a credit/debit card linked to your account? In order to enable pre-approved payments, you'll typically need to link a card to your account first. If you have already linked a card, I would definitely recommend contacting customer support directly so that a teammate can look further into this for you. To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.