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customer payed for me and no money added to my account

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Contributor

customer payed for me and no money added to my account

hi my money in paypal was ‪291.61 USD‬ and i got a new customer and he payed for me 55$ and i can see the invoice now payed but still my money ‪291.61 USD‬ why that ? and this is normal ?

3 REPLIES 3
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Contributor

Re: customer payed for me and no money added to my account

Same happened to me today September 13th. I received a payment of $1.23, which said "completed transaction" and did not reflect on my paypal balance. I refunded that payment, in order to ask the person to send me the payment again to see if that way I could see it on my balance, and the refund amount was taken from my actual paypal balance, which meant that not only I did not get the $1.23, but I got another $1.23 taken out of my balance!!! Then the person sent me the $1.23 again and it is still not reflecting on my balance. So I'm $2.46 short of what I should have now... No way to contact them on the phone, no answer on the help center... I am at a complete loss here. Thank God that they were small payments, but I need an answer regardless! Had it been a big amount I'd be really really mad. AND REMEMBER, DO NOT TRY AND REFUND THAT PAYMENT HOPING TO GET IT RIGHT THE SECOND TIME BECAUSE IT DOES NOT WORK!!!!

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Contributor

Re: customer payed for me and no money added to my account

Apparently it is a worldwide issue on Paypal's end... crazy.

Lots of people having the same problem.

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Esteemed Advisor

Re: customer payed for me and no money added to my account

@mahmoud_wahba 

 

Seems like PayPal is having some updating issues because you're not the only one to report this issue. I have seen several reports of the balance not updating instantly. Maybe check back in a few hours or a day or two to see if its just the system lagging.


Kudos & Solved are greatly appreciated. 🙂