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I have a new student who is studying English from abroad. He submitted his payment using the option, "paying for an item or service". When I verified receipt under "Activity", there was a boxed link: "Needs Attention". When I clicked on this link, it requested a packing slip and/or tracking number--neither of which I can provide. Any recommendations/advice regarding this link would be greatly appreciated. (In the meantime, I have refunded his payment until this issue is clarified.) Many thanks!
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@computterer wrote:I have a new student who is studying English from abroad. He submitted his payment using the option, "paying for an item or service". When I verified receipt under "Activity", there was a boxed link: "Needs Attention". When I clicked on this link, it requested a packing slip and/or tracking number--neither of which I can provide. Any recommendations/advice regarding this link would be greatly appreciated. (In the meantime, I have refunded his payment until this issue is clarified.) Many thanks!
Click "add tracking" and select the appropriate order status then hit save/submit.
Kudos & Solved are greatly appreciated. 🙂
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@computterer wrote:I have a new student who is studying English from abroad. He submitted his payment using the option, "paying for an item or service". When I verified receipt under "Activity", there was a boxed link: "Needs Attention". When I clicked on this link, it requested a packing slip and/or tracking number--neither of which I can provide. Any recommendations/advice regarding this link would be greatly appreciated. (In the meantime, I have refunded his payment until this issue is clarified.) Many thanks!
Click "add tracking" and select the appropriate order status then hit save/submit.
Kudos & Solved are greatly appreciated. 🙂
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Dear Sharpiemarker,
I had replied earlier, but I'm not sure if it was submitted...? Thank you for your response. With regards to "appropriate order status", can you please tell me (or send a screenshot) what options are available under "Add Tracking"? Unfortunately, I refunded the payment & exited out before I fully explored the links' options. Many thanks!
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