changed paypal primary email now outstanding ebay orders are not showing up in balance

[alrightclart]

Hi all,

i'm in need of help.

Like a fool i changed my paypal primary email address, deleting the old one as i didnt have access to it. It was set up by the business i work for before i started. I also forgot to change the ebay listings associated to the old email address. well 2 customers have bought products but their payments are associated with the old email address, my question is, how can i get the payments to be 'redirected' to the new email address so it shows in my summary and then i can dispatch the items to them. i have already emailed paypal customer care but have had no reply as yet from them.

huge thanks in advance

[kernowlass · Accepted solution]

@alrightclart 

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467