cant find payment

emokid
New Community Member

Ebay site states payment has been sent via paypal but cannot find this transaction anywhere on my paypal account and balance is zero. my preferred account is correct and NO payments have been received into my account after login in and checking my online banking account. i dont know where the money has been sent

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1 REPLY 1

PayPal_Drew
Moderator
Moderator

Hi @emokid

 

Apologies if this payment has caused confusion. There are two issues that I can think of if you haven't received the payment. Your current email address may not be confirmed on the account or the eBay listing used a different email address. 

 

Here's how to confirm an email. 

 

Here's how to check the email on your eBay listing. 

 

Thanks, 

Drew

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