cancelled receiving payment

bokalaszlo
Contributor
Contributor

Dear all,

 

It's my first time receiving money through PayPal. Yesterday I got an email about sending me the amount. But 10 minutes later I got another one about cancelled payment by the sender. She says, that she paid, she sent me a photo of her card payment details. I'm not sure that my email address was confirmed, but now it is.

 

What could have happened? Pls help.

 

Laszlo

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1 REPLY 1

PayPal_Drew
Moderator
Moderator

Hi @bokalaszlo

 

Sorry if this payment has caused confusion. If your email was unconfirmed when the buyer originally sent the payment, they would have the option to cancel the payment until you confirm your email. If she did end up canceling the payment, the money would show back to her card in roughly 2-3 business days where she would want to resend the payment. You will not want to send an item until you have the money on your PayPal balance. 

 

Regards, 

Drew

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