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canceled payment

SOLVED
Contributor

canceled payment

I cancelled a payment to a seller before the funds were accepted. PayPal never paid the seller and on my summary page it says transaction cancelled - however it also says refund pending. PayPal has attempted to withdraw the money twice from my bank even though the seller received nothing from PayPal. Why are they doing this?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: canceled payment

Hey @breyes,

 

Great question - when a transaction is initiated using a bank account, we automatically send the request to the bank. Even if a transaction is cancelled or refunded, PayPal does not have the ability to request the bank stop the original transfer request. This means that if the transfer completes, it will deposit into your PayPal balance and is available for other purchases or to be withdrawn back to your bank. If the transfer doesn't complete on the first attempt, we automatically represent it three days later. If that request fails, the transfer is terminated. I understand this is an inconvenience, but hopefully the issue is resolved soon.

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
2 REPLIES 2
Moderator

Re: canceled payment

Hey @breyes,

 

Great question - when a transaction is initiated using a bank account, we automatically send the request to the bank. Even if a transaction is cancelled or refunded, PayPal does not have the ability to request the bank stop the original transfer request. This means that if the transfer completes, it will deposit into your PayPal balance and is available for other purchases or to be withdrawn back to your bank. If the transfer doesn't complete on the first attempt, we automatically represent it three days later. If that request fails, the transfer is terminated. I understand this is an inconvenience, but hopefully the issue is resolved soon.

 

- Ashley M


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Contributor

Re: canceled payment

Thank You Very Much - Easy/Understandable/Logical - Explanation