canceled payment

Temp20201215aw
Contributor
Contributor

hi i canceled a payment that i made to another paypal account as it was unclaimed it shows in my activity section that it was withdrawn to my credit card but my bank account shows a different story it still didnt appear its been 4 dayscan someone help me

thank you

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Temp20201215aw

 

If you were able to cancel a payment it means the seller made a mistake with the email address on their auction and could not accept your payment.

Luckily you could cancel, so when you cancel a payment those funds can't do a u-turn > they have to process through to paypal who will then either return them to your funding source (if you paid with a debit or credit card), or credit your paypal balance (if it was funded from your balance or instant bank transfer), but that takes a few days and sometimes up to a week.


Advice is voluntary.
Kudos / Solution appreciated.
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Temp20201215aw
Contributor
Contributor

hi , its been 20days now since that operation , the money isnt returned to my paypal balance and isnt on my bank , also i cant file a dispute on this card withdrawal which is baffling to me , so now im stuck with funds that i urgently need and have no idea where theyre located , if someone can please help me id appreciate it.

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