Hello, 1bigfatty. Thanks for taking the time to post your message in the PayPal Community Forum! I can see this situation is a concern, and I will do my best to assist with some information.
I'm sorry for any inconvenience, but it's not possible for PayPal to cancel a payment once a transaction has been submitted unless the status shows as Unclaimed. If the payment is Unclaimed, you should be able to log on to your account, click on the transaction in your Activity and Cancel it. If it's not Unclaimed, I regret it's not possible to cancel it. Here are some other options, however.
Based on your description of the situation, it appears you may have done business with Chegg previously and a charge came through that you weren't expecting. This indicates there may be a Billing Agreement with Chegg. You can see if the payment is associated with a Billing Agreement by logging on to your PayPal account and clicking on the transaction in your Activity. This will display the Details Page which has all the information on the transaction.
If the payment was completed by mistake, please contact Chegg, let them know the payment should not have been charged and ask for a refund. If Chegg doesn't respond or refuses to issue a refund, you may be able to submit a dispute to PayPal and ask for help getting a refund that way.
Please check out https://www.paypal.com/us/selfhelp/article/how-do-i-report-a-billing-issue-faq3421/1 for more information on how to report a Billing Error. Please check out https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-a-billing-agreement-faq2254 for information on how to cancel Billing Agreements in your PayPal account.
If the payment was not sent as part of a Billing Agreement, and Chegg will not issue a refund, it may be necessary to ask you to submit a dispute for Non Receipt or Not As Described. You can find more information on those types of disputes at https://www.paypal.com/us/selfhelp/article/i-didn't-receive-the-item-i-purchased-or-it's-different-f....
Lastly, if you believe someone logged on to your PayPal account without permission and used it to send an unauthorized payment, please change your password and security questions and report the transaction through the Resolution Center. To see information on those topics please visit https://www.paypal.com/us/selfhelp/article/how-do-i-report-potential-fraud,-spoof-or-unauthorized-tr....
I hope this information is helpful. If you need further assistance, please call Customer Service or send a Private Message via Facebook (https://ww.facebook.com/paypalusa) or send a Direct Message via Twitter (https://www.twitter.com/askpaypal). Thanks for being a part of the PayPal Community!
Sincerely,
Michael
PayPal_Michael
