can paypal reverse charged on an auto renewal?

RickWalker
New Community Member

Hello,

 

I used to use a VPN service called Private internet access. I stopped using it a year ago and of course forgot to cancel the auto renewal. They charged me yesterday for a full year. I contacted them immediately explaining i no longer use the service and would like a refund. They said they do not refund auto renewals. I'm looking into options to try and get my money back and was wondering if paypal could reverse the charges? I'm about to log a complaint to the better business bureau, these type of policies are garbage. 

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@RickWalker

 

Locate the payment transaction in your PayPal account activity, click it, click "Report a problem" to lodge a dispute/complaint.


Kudos & Solved are greatly appreciated. 🙂
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sharpiemarker
Esteemed Advisor
Esteemed Advisor

----duplicate post


Kudos & Solved are greatly appreciated. 🙂
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