balance money

sharonkl
Contributor
Contributor

I made two purchases in Nov and Dec 2020 I received a e-mail telling me I was to get my money back it is now Feb and still no money in my paypal balance?? I have uses the help desk and just went round and round and still nothing?? is there a phone number where I can talk to a person

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kernowlass
Esteemed Advisor
Esteemed Advisor

@sharonkl 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).

https://www.paypal.com/us/smarthelp/article/FAQ1212


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