approved funds not appearing

slothropv2
Contributor
Contributor

Hello

 

I received an email from PayPal that my funds are now available, but when I click on the transaction link I get page doesn't exist reply on my browser and don't see the funds on my PayPl summery page.

 

Do I need to wait even longer?

 

Thanks'

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @slothropv2

 

Thanks for reaching out and welcome to our Community Forum! When receiving funds via PayPal, you'll always see a transaction in your Activity even if the funds are on hold. Do you see a transaction in your recent Activity? If not, there's a chance that either:

 

a - It was sent to the incorrect email address. Double check the email address you are receiving the notifications at is the same email address added and confirmed on your PayPal account. 

 

b - This is not a legitimate transaction and someone is posing as PayPal sending you email notifications that you have received funds. I would recommend forwarding that email to spoof@paypal.com if that is the case. If you have sent out any product for this transaction, I would recommend reaching out to the shipping company you've used to see if you can have the package turned around before it's delivered.

 

Best of luck with your transaction.

 

 - Jon K


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