about cancel payment with the company call Wish

jeffzccyss
New Community Member

I have email to the company many times, however they just use a AI machine to reply me, so I would like to ask can I cancel the order in PayPal?

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@jeffzccyss 

 

No, PayPal cannot cancel an order. The merchant has to do that. If there is a temporary authorization, it will remain even if the merchant cancels order and shall expire, drop off, with funds released typically in no longer than 30 days. 

 

However, if the payment completes, then you may dispute to request a refund or dispute to facilitate and arrange for return if order has been shipped and received.

 

Please read buyer protection terms as it has limitations on what types of situations are eligible or not:

https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security


Kudos & Solved are greatly appreciated. 🙂
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