a real live customer made a purchase while Sandbox was enabled

SurrealSentimen
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Contributor

Hi, While I had sandbox enabled at the time, a real live customer made a purchase thinking that it is a read purchase, expecting the product to be delivered. I have not even made a sandbox Paypal account yet. Is there any proof I can provide the customer to explain that the transaction they just made was "null" and only a "dummy" transaction? Can anyone offer advice on how I should fix this problem? Thanks

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