a real live customer made a purchase while Sandbox was enabled
SurrealSentimen
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
May-17-2019
12:26 PM
Hi, While I had sandbox enabled at the time, a real live customer made a purchase thinking that it is a read purchase, expecting the product to be delivered. I have not even made a sandbox Paypal account yet. Is there any proof I can provide the customer to explain that the transaction they just made was "null" and only a "dummy" transaction? Can anyone offer advice on how I should fix this problem? Thanks
Labels:
- Labels:
-
Payment tracking
0 REPLIES 0
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- How are we supposed to file a dispute if my husband used Guest to purchase in Disputes and Limitations Archives
- To what extent does PayPal help in Dispute Process? in Disputes and Limitations Archives
- Added Step to Payment in Payments Archives
- I’m unable to purchase an item using paypal credit because the process won’t completely finish. in Payments Archives
- Disabling One Touch devices does not work in My Account Archives