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Zero balance

PaulT1967
Contributor

Zero balance

I sold a item on eBay ,I says it's paid ,but PayPal account still says'zero'
3 REPLIES 3
kernowlass
Esteemed Advisor

Re: Zero balance

@PaulT1967 

 


Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?


Advice is voluntary.
Kudos / Solution appreciated.
PaulT1967
Contributor

Re: Zero balance

I have now discovered that the payment was sent via wrong email address , is there any way the buyer can do ,as he has already paid to wrong email address Thanks
kernowlass
Esteemed Advisor

Re: Zero balance

@PaulT1967 

 

If its the old email address then if you still own it then 'add' it to your paypal account as you can have up to 8 on the 1 paypal account and the funds should show, if not then................

You need to contact your buyer(s) and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
3 Completed.

If its:
Pending / Unclaimed with a cancel option.

Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. Tell them DO NOT use the Ebay option or it will direct them to Ebay checkout and the same thing will happen. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.

Pending / Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.

Completed.

If its completed then come back for more advice.
https://www.paypal.com/us/smarthelp/article/FAQ1467


Advice is voluntary.
Kudos / Solution appreciated.