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Wrong funding source being used

Annie777
Contributor

Wrong funding source being used

I have had the same problem for over a month starting 3 May 21 where my preferred funding source (Amex) has not been used for direct debit payments and also for one off purchases (twice) where I specifically requested the Amex card be used.  This has occurred 7 times to date. 

 

Has anyone else had this problem?