Worst customer service imaginable.

[Wrytt]

I have been in the message center with PayPal's customer service for days now, because my account is not limited but every attempt at using it is rejected. I have been told repeatedly this is because my transactions are being flagged as "risky" by their automatic system, but they cannot tell me why this is happening. Every transaction I have attempted has been with a major reputable international corporation (Both Walmart and Blizzard Entertainment.)

I opened my issue with customer service on 7/31, at 8:42 AM. Since then, my questions have not been answered, I have had SEVENTEEN different customer service representatives in the chat, and I have been outright lied to multiple times. In addition, the best suggestion I have gotten for fixing my problem is to not use PayPal at all - PayPal is such a pathetic disaster that their only way to fix a problem is to tell me to abandon their system entirely.

I was told I would be called by an account specialist, who when I answered the phone immediately hung up on me without a word. Representatives in chat will not acknowledge this.

Later, I was told that they needed further information from me, but couldn't take that information over the chat. That I would need to call customer service and take care of it, and I was provided with a phone number. When I asked how to get a person when calling that number (as I've called it before, and the automatic system tells me to go to the website and then hangs up the call), the representative I was speaking to told me this: "It will take sometime on that phone due to Covid-19, we have limited staffs in chat support and our phone support centers are non-functional due to governmental regulations. Kindly do get back to us after lockdown through phone to get this fixed."

Mind you, this means they told me to call a call center that is shut down, after having someone from that call center call me and hang up on me. Outright lies.

I have also been asking for a way to file a formal complaint about these lying customer service representatives, and instead of acknowledging my questions, they instead repeat earlier statements about their automatic security, and barely seem to even speak English.

The latest statement from PayPal about my issue is as follows: "<removed>."

I have no idea what <removed> is, and can find no reference to it. I suspect this is an internal tool they use and that I was told this by mistake, further proving the utter incompetence of the customer service staff.

For reference, here is the name in chat of every lying customer service agent I have had the mispleasure of dealing with. If anyone knows a way I can file a formal complaint about this, I would appreciate it. If any of you know how to get on the phone with someone at PayPal, I would also appreciate that information. Every single one of these agents deserves to lose their job.

1. <removed>
2. <removed>
3. <removed>
4. <removed>
5. <removed>
6. <removed>
7. <removed>
8. <removed>
9. <removed>
10. <removed>
11. <removed> (The liar who told me to call, and then informed me when pressed that calling would be useless)
12. <removed>
13. <removed>
14. <removed>
15. <removed>
16. <removed>
17. <removed>

[Dhurata2121]

I'm sorry to hear what your going through, I have been lied to aswell by multiple staff, my PayPal has been permanently limited & on the email it says you can appeal it by emailing us, I then emailed them, and they said a permanent account limitation is "Final", after 6 months when I get my money back I'm not going to use paypal anymore, there customer service is terrible, they don't care about us, they say it 1000x that they do but they don't.

[Markzg77]

I`m afraid I`ve encountered similar nightmare, and don`t know where to turn to. Sevice "agents" are like parrots, either not understanding the problem or are unwilling too. Same issue with names, and even a situation when one agents started calling me "Irek", overlooking that it`s name of their own agent (my name is Mark). Nightmare regarding account limitation and verification - PayPal rejected GOVERNMENT ISSUED driving license, ID, bank account and police verification of my address.

Unbelievable incompetence!

[Wrytt]

As it turns out, when you outsource your customer service to a place that doesn't speak English, has anonymous names, and instead of tying your complaint to a single representative who is responsible for solving the problem turns it into a roulette game of which terrible staff member you'll be passed to next, that there ends up being no desire to actually do their jobs because they feel they won't be held accountable. If there's an issue, they'll just shove your complaint into the queue again and let someone else deal with it!

[Wrytt]

Wow, I haven't had a response to my customer service ticket in five hours, but it took them less than an hour to remove the names of their own terrible, terrible agents from my post here!

This is the kind of customer service you get from PayPal - They don't care about you and me at all, but they'll protect their own incompetence in any way possible.

I still have that list of names. I will be using it when I file my complaint. I will be calling once the lockdown is over, I will be fighting tooth and nail to get hold of someone in the company that can do something about this, and I will be throwing all of those names under the bus as soon as possible.

[Joshw42]

This is the worst cash app tool ever I hate the so much we all are getting the exact experience, there absolutely horrible I have asked management to contact me and now they won't respond to any of my messages period. Why take our money or except money for anything of your not gonna be available to help anyone with a issue we all need to get together and sue PayPal

[Wrytt]

PayPal has continued to be no help. I am now up to 23 names on my list of incompetent and useless employees, who at this point I cannot even call customer service agents in good faith. These employees exist only to say what the computer tells them to, in broken English, with an obvious lack of understanding at all of what they are talking about. This whole system is designed not to help the customer, but to protect their precious computer, which allowed $250 in fraudulent charges on my account but will now not allow me to make legitimate purchases.

I suggest to anyone who reads this, to get your money out of PayPal's system. They will fail you, they will fight you, and they will do nothing but cause you grief. Let this terrible company die.

If anyone can offer suggestions of places I can file official complaints against the company, I would appreciate any guidance you have to offer.

[Markzg77]

Before you go all quite nuclear, if you haven`t already, do try this one:https://www.paypal.com/hr/smarthelp/contact-us

It`s kind of a direct link for assistance, you can describe your problem there in details, and hopefully someone competent at last will be able to help you.

I`ve managed to resolve my "identity" trouble at least - with the same problem encountering different employee every single time (!!!), with bank confirming my address and sending the documents on the very link (nevermind PayPal`s disregard of police issued documents, but bank documents for address (???) are apparently fine in the world of PayPal).

It˙`s also quite unfortunate most merchants don`t accept other forms of payment other than PayPal.

All the best.

[SkyBlue2020]

WOW That is HORRIBLE.  Misery Loves Company.

Here is my story.

I want to relist an item I am selling on Ebay.  I get an error.  I takes 3 hours to find out that my problem is with PayPal. 

• PayPal Email address cannot be used for PayPal payments at this time.
• Payment Options - You must have a valid PayPal Account in good standing to require immediate payment

I tried the Chat with PayPal.  They say they will respond in A FEW HOURS.  So I called.  Person was Clueless. They kept asking me to look at Notifications.

They said a notification may be sent is a few hours. I got a link 8 hours later.  I entered my SSN number.  Next day- no change in account status.

Called Again.  Agent said he would send me an email so I can send a "document"  I waited on the phone and never got the an email. Agent could not answer any question. He refused to let me speak to a supervisor. Why do they need my SSN now and not when I created the account? 30 minutes later he mumbled something about a IRS rule for accounts over $20,000 and 200 transactions. I am about 10 to 20x less than that. After 40 minutes on the phone I find a message on Paypal.  I give them my name Bday and SSN AGAIN!!  Now he says it has to be reviewed before they activate the account. What is there to review?  So now I cross my fingers.

Do I have to open a new account with a different EMAIL?

Maybe I have to use Craig's List?