Withdrawal issue

Nyaboke
Contributor
Contributor

Hello my name is <removed>, I received an email that my yearly limit has reached that I have to confirm identity yo avoid this problems,I did sent my documents but now am not even able to withdraw my funds from paypal to mpesa as usual.please help me. Regards

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Nyaboke 

 

Sure the email wasn't a spoof? If not then...

 

You need to contact customer services to resolve any limitation OR account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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