Showing results for 
Search instead for 
Did you mean: 

Why payment made the way it was?

Posted on

I Purchased something and OK'd payment - part was removed from a Paypal Balance - they took the rest

directly out of my checking account instead of a monthly bill. 

They have done this a few times - not always.

Thanks for any help.


Why payment made the way it was?


Hello @ginnpr

Thanks for stopping by the Community! 

I'm sorry to hear your payment didn't process the way you were expecting. When you mention a monthly bill, it sounds like you may be referring to PayPal Credit. If you have PayPal Credit, you'll need to select that payment method when making a purchase. If you don't have it set up as your preferred payment method, the transaction may default to a card or bank. For further assistance, you can contact Customer Support by clicking 'Contact' at the bottom of any PayPal page. Support is also available through Facebook private message or Twitter direct message.

I hope this helps! 

- Meghan

If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. Thanks!

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.