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Why is this refund showing up on multiple transactions?

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Contributor

Why is this refund showing up on multiple transactions?

I received a partial refund from a merchant for Transaction A. However, the partial refund is showing up under the transaction details for ALL transactions related to this merchant.

 

I later had a problem with Transaction B with the same merchant, which I disputed for the full amount. However, the disputed amount was automatically deducted by the previous refund I received from the merchant for Transaction A.

 

I reached out to PayPal via their messaging system, but no one has been able to help me. Staff just keeps telling me the disputed amount was reduced because I already received a partial refund. However, that partial refund was for a different transaction. Could someone point me in the right direction to proceed? What do I do?