Why is my money in my summary but not in my walleg

[Bill241]

Today I revived a refund and it shows that it’s gone through on my summary but when I go on my wallet it’s not in there why is this ??

[sharpiemarker · Accepted solution]

@Bill241 

All refunds will be issued to the original form of payment.

Refunds to credit or debit cards can take up to 30 days depending on your credit/debit card issuer.

What you paid with	Where your refund goes	When you'll get it
Credit Card (including PayPal Credit)	Credit Card	Up to 30 days *if the card you paid with is closed or a prepaid card, please contact the card issuer as the money will still be refunded to your credit card account.
Bank account	Bank account	3 to 5 business days
PayPal Cash or PayPal Cash Plus balance	PayPal Cash or PayPal Cash Plus balance	Same day the refund is issued
PayPal Cash or PayPal Cash Plus balance and Credit Card	The amount paid with your card will be refunded to your card. The remaining amount will be credited to your PayPal Cash or PayPal Cash Plus balance.	card-Up to 30 days balance-Same day the refund was issued.
Debit Card	Debit Card	Up to 30 days *If the refund can't be applied to your debit card, it will be sent to your PayPal account.

***Bank funded transactions: for cases in which a refund is requested or processed shortly after a purchase is made, we will make an effort to cancel the transaction, so you are never charged. If we’re unable to cancel the transaction, then a refund will be processed and credited to your bank account.