Why is Paypal's Customer Service so shockingly bad?

[NJF001]

Three calls to customer service, 3 hour waiting times on all. Request call backs each time. Nothing.

Support Request sent 14 days ago, still no request.

Ok, I have only £30 in my account, but why the hell are they making it so damn hard to let me transfer it into my bank account.

Just a response would be nice. I'll then gladly shut my account down, no questions asked. Sick and tired of you freezing money when it suits you.

I've used Paypal since 1999 in their humble beginnings and now I've had enough. Just allow me the money I have in my account, it's rightfully mine.

[kernowlass]

@NJF001

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.