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Why hasn’t my card been debited?

Contributor

Why hasn’t my card been debited?

Hi,

i recently refunded a buyer (£375) and on the transaction, in activity, it says the refund is complete. The buyer has also confirmed they have received the refund.

 

but when I log into my account I can’t see any trace of the transaction, I know it can take a while for the transaction to appear but I mean like my balance and available balance haven’t been affected.

 

so are PayPal late in debiting my card or have I just got £375?

 

thanks!

3 REPLIES 3
Esteemed Advisor

Re: Why hasn’t my card been debited?

@JackBucknall 

 

A seller in the UK can only refund via cleared funds in their paypal balance OR from their bank account (not a debit card).

So for it to go from your balance you would need to have the full amount cleared in there or paypal will take from the bank account instead, and it will leave that bank account from a few hours up to a few days later.


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Contributor

Re: Why hasn’t my card been debited?

Well I used my bank, so will I see the transaction as marked in a few days ?

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Esteemed Advisor

Re: Why hasn’t my card been debited?

@JackBucknall 

 

ok wonder why you said your 'balance' wasn't affected if you didn't use your balance but a bank account.

You also mentioned a debit card which was also confusing as you can't refund that way.

But yes it should be debited from your bank account at any point from a few hours up to a few days post payment.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.