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Why has paypal taken a charge on a refund from a vendor

rajs1
New Community Member

Why has paypal taken a charge on a refund from a vendor

Paypal have taken shipping charges automatically out of a refund on an item that the vendor did not deliver. Their intelligent robot on messaging seems like a clueless stupid one when it comes to directing this to anyone sane.

 

I guess they just don't care and they are beyond the reach of the FCA or any other watchdog?