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Why can't I receive money through PayPal?

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Contributor

Why can't I receive money through PayPal?

Hello, I'm having a problem here. I have a personal account and I'm in Bosnia. When my friends from Belgium or Germany tried to send me money through PayPal, they said it doesn't work. I can't find out why this option is not available for me. Does anyone have a solution?

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Re: Why can't I receive money through PayPal?

Hi there @Soraya1402,

 

I'm sorry to hear your friend was unable to send you a payment. Are they sending the funds to you in a different currency? If so, you would have to add that currency to your PayPal account to accept it. Here is how to add different currencies to your profile. 

 

If not, please ensure your email address is confirmed and you don't have unresolved issues in the Resolution Center stopping you from receiving payments. If everything seems clear on your end, it may be your friend's PayPal account that is having troubles. They can reach our Customer Service by clicking the Help & Contact link at the bottom of PayPal's page. 

 

Hope this helps!

 

Jae

View solution in original post

4 REPLIES 4
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Moderator

Re: Why can't I receive money through PayPal?

Hi there @Soraya1402,

 

I'm sorry to hear your friend was unable to send you a payment. Are they sending the funds to you in a different currency? If so, you would have to add that currency to your PayPal account to accept it. Here is how to add different currencies to your profile. 

 

If not, please ensure your email address is confirmed and you don't have unresolved issues in the Resolution Center stopping you from receiving payments. If everything seems clear on your end, it may be your friend's PayPal account that is having troubles. They can reach our Customer Service by clicking the Help & Contact link at the bottom of PayPal's page. 

 

Hope this helps!

 

Jae

View solution in original post

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Contributor

Re: Why can't I receive money through PayPal?

Hi Jae, could it really be such a simple solution? Wow, thank you so much! I didn't even know I could add or change currencies that I could accept onto my PayPal account. And I didn't know THIS could be a problem, wow! Thanks a lot again, I added Euro to my account and hope everything will work now as it should!
Contributor

Re: Why can't I receive money through PayPal?

Hi there,

Im from Bosnia and I have the same problem.The company trying to pay me the money and they failed.

I tried everything you said and I did not succeed.

 

What is the solution here?

Support doesnt respond to my messages...

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Contributor

Re: Why can't I receive money through PayPal?

Have you solved your issue @ibraka86 in the meantime? Because I have the same problem.