Why am I not able to receive my payments?

[sadhika]

Hello community members! I have created my PayPal account past 1 month, I also added my bank account details and linked my bank account to it. But I don't have any idea why my account is not receiving payment. The sender (he lives in the US) has tried many times. Then I created my PayPal.me link for overcoming this problem ,but still I am not able to receive my payment. I don't have a pan card either. From where would I solve this issue? It is showing this message: Sorry this recipient can't accept payment right now. Please get back soon.

[roch91]

hi @sadhika ,

To receive international payments, apart from adding the bank details and verifying email address, we need to do another step- that being completing KYC form. This form has a few entries where PAN and purpose code(a drop down which lets you select the purpose for which you are receiving payments) being the most important ones. Since you don't have a PAN i don't know if this will work. Give it a try. Once this KYC is complete you will get a mail saying you can now receive payments into your paypal account.

link for kyc - https://www.paypal.com/in/webapps/mpp/know-your-customer

[roch91]

hi @PayPal_Olivia 

I seem to be having a similar issue. I got a mail from Paypal telling me that a payment is waiting and to go to the resolution centre and resolve it before a deadline. But the resolution centre is empty with no open cases? I had added my bank account beforehand but it seems my PAN card details and purpose code might have been missing. I have added them now. I received a mail saying I can receive payments now. But what about the prior payment that is already waiting. How can I proceed when the resolution centre is empty with no open cases?