I am a private seller, and find that PayPal is getting more and more money motivated by the day. I have just refunded a buyer, for the item didn't fit them, so I am already at a loss. Ebay refunds all fees, even buyer told me to refund her minus the postage, which they didn't have to. Whereas papal cut 0.42 pence.
So, last time transaction fees was 30 pence, after raising from 20 p. When this fee went up to 42p? How do they justify a transaction fee, what cost does occur to them that they feel the need to cut fees. They provide no customer service on the phone, their chat service is so unbearable, representatives are rude and completely incompetent for their job, they have no understanding of the issue you ask, after repeating the same question 10 times backwards and forwards, they may or may not understand and give you a relevant answer. But even though failing on providing a resealable customer service, PayPal opportunistically does not fail on cutting every penny even from a non-sale once they find enough funds in your account, even these unprecedented public crises, when every other organisation offers to help.
