Where will my refund go if I deleted the original funding source
B_dance
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jan-10-2021
08:32 AM
Recently I've had money stolen through my PayPal account. I had my paypal details on my nintendo account, which got hacked. The person who hacked me went on a spending spree and stole a lot of money from me. I raised a claim with PayPal to get this money back, PayPal agreed to refund me which is great. However I've just noticed that is says they'll refund me to the original funding source. This funding source is a bank card which I have had removed from PayPal and cancelled as I was worried that the person who hacked me had these card details. I've tried to ring PayPal or find an email address to ask about this, however this seems impossible. I would like to know how they will refund me as the original funding source has been destroyed Thanks
Labels:
- Labels:
-
Refunds
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jan-18-2021
05:30 AM
If the card ACCOUNT that both cards belong or belonged to is still open then it should go through fine.
If its a completely new card / account then it may decline so ask your old card issuer if they can help you recover your refund.
Failing that it may bounce back to your balance, allow 14 working days and if no show contact customer services for a trace.
Advice is voluntary.
Kudos / Solution appreciated.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- My credit card is my primary payment method but funds keep coming from my bank account instead in Payments Archives
- Merchant committing fraud in Disputes and Limitations Archives
- What the hell takes a case so long to be reviewed? in Disputes and Limitations Archives
- Change of card mid refund in Payments Archives
- Business days in Payments Archives