Where's my refund?

[Tina61]

Hello! I got a refund from xy seller and it said that the refund has been complete and that I should be able to see it on my list of transactions (on my credit card) and that I should already have the money. And then I read that it takes up to 30 days. Which one is true? The money is not on my PayPal balance and I can not withdraw funds because I don't have any. It only said that I got the refund in my Activity list here on PayPal, but the money is nowhere to be found. Please help me! 

[kernowlass · Accepted solution]

@Tina61

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.