When a pending authorization expires, do I get my money back?

jennaxmarie98
Contributor
Contributor

On Tuesday evening, I placed an online order. When I clicked "Place order", an error message of some type came up. I closed out of it and tried to refresh the page and everything in my cart was gone. I checked my Paypal and bank account and the money was taken out but it's on hold. I emailed the merchant and they said my billing address was wrong which is why there was an error. Long story short, I have a pending authorization for my failed order. Once it expires, will the money go back into my account? Please help! 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@jennaxmarie98 

 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.

 

However the money would be pending in your funding source ie bank account / card, so if you contact them and state the funds will not be required they should be able to release them back to your available balance again.


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